Technical Support Associate
Category
Operations
Requisiton
1002
Full time
What We’re Looking for ⬇️
Why TP?
We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Guyana and the world. We don't stop innovating and we always go beyond.
Make a difference with the TOP Team!
What you’ll do as a Technical Support Associate:
- Provide front line, first level technical assistance for consumers.
- Resolve technical problems, within a fast paced, customer facing environment.
- Assist with troubleshooting and resolution of customer service and/or device-specific issues, including internet connectivity and performance troubleshooting.
- Address and solve technical problems in a timely manner and complete all assignments within expected time frames.
- Demonstrate advanced product knowledge and the ability to solve customer issues.
This is what you need to be a part of the TOP Team:
- High school diploma.
- Full-time availability.
- 3 to 6 months of technical support and network service experience in a related field.
- Familiarity with internet services and functionality.
- Strong understanding of communication (data) networking components, PC hardware, software, and operating systems.
Discover TP's perks:
- Connect with the best talent in the industry.
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Employee appreciation incentives.
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Wellness breaks.
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Discounts at exclusive vendors.
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Happy Work Benefits such as maternity leave, paternity leave, wedding leave, and birthday time.
Join the TOP Team and connect the world to the most recognized brands in 170 markets.