Teleperformance Philippines Senior Vice President for Human Capital Resource Management Jeffrey Johnson, Department of Labor and Employment Regional Office 1 Regional Director Atty. Evelyn Ramos, San Nicolas Municipal Vice Mayor Edistio P. Valdez, Teleperformance Philippines Chief Operations Officer Joey Marquez, VENVI Group of Companies Chief Executive Officer and Chairman Atty. Hilario P. Valdez, and Teleperformance Vice President for Training, Quality, Learning & Development Pierre Berube
Manila, Philippines – Teleperformance (TP), the global leader in outsourced customer experience management services, recently launched the Cloud Campus microsite in San Nicolas near Laoag City in Ilocos Norte. This milestone also marks the opening of TP’s 23rd business site in the Philippines.
Teleperformance Cloud Campus, which was launched in 2021, is an innovative long-term remote work solution that allows home-based interaction experts to remain connected to their Teleperformance team through the Cloud Campus hubs, which come with high tech features to help employees stay engaged, while maintaining operational efficiency.
Meanwhile, brands can easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric program. The solution overall reduces operations disruption for businesses while enabling employees to work wherever they want.
The Cloud Campus microsite in Ilocos Norte is located at the 3rd floor of the Viven Hotel in San Nicolas, Ilocos Norte. This site will open more jobs for residents of the Ilocos region and hopes to contribute to the capability building and economic growth of the province.
“We are again unfolding another milestone today through the launching of the Teleperformance Cloud Campus microsite in our beloved municipality, which would provide again employment opportunities not only for our people here in San Nicolas but also to the whole of Ilocos Norte and to the nearby provinces. This will definitely boost the municipality’s economy thereby eventually improving the lives of every San Nicoleño,” shared San Nicolas Municipal Vice Mayor Edistio P. Valdez who was present during the launch.
Teleperformance Philippines Chief Operations Officer Jose Luis “Joey” Marquez also shared, “Opening our 23rd business site here in Ilocos Norte is on the top of our growth strategies for 2022. I’m very proud to say that Ilocos Norte will now experience the Cloud Campus microsite. Our customer management experts will be able to work wherever they live, and live wherever they love.”
Additionally, the newest business site is also part of Teleperformance’s commitment to providing more career opportunities to Filipinos by supporting the Digital Cities 2025 program by the Department of Information and Communications Technology (DICT).
The program aims to generate over a hundred thousand local jobs in identified cities and provinces by 2025, including Laoag City and the Ilocos Norte province. DICT identified the region as an ideal investment spot due to its strategic location and a large and educated human resource pool who are at par with major cities in the Philippines.
“Providing sustainable, safe, and secure employment has always been the priority of Teleperformance. We are excited about the prospect of supporting the career growth and talent development of the people of Ilocos Norte and its neighboring provinces as we continue to expand our presence across the country through our innovative work-from-anywhere Cloud Campus solution,” shared Teleperformance Philippines Senior Vice President, Human Capital Resource Management Jeffrey Johnson.
The Department of Labor and Employment Regional Office 1 (DOLE RO1) Regional Director Atty. Evelyn Ramos shared her appreciation for Teleperformance and the sector during the event. “What Teleperformance is doing here in the Philippines is valuable. We gladly welcome here in Ilocos region the launching of Teleperformance Cloud Campus site, which is expected to pave the way for the employment of thousands of Ilocanos. Further, we also laud the virtual workforce platform for enabling a work at home business,” said Ramos.
Aside from the new microsite in Ilocos Norte, there are two other Teleperformance Cloud Campus hubs located at TP Fairview in Quezon City and at TP Aura in Taguig City, along with multiple kiosks located in other Teleperformance sites in the Philippines that serve as operational command centers of virtual teams.
The new Teleperformance Campus Culture supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning.
These include solutions such as training simulations, gamification, operational remote management platforms, and collaboration platforms built with machine learning and analytics capabilities enabling more First Call Resolutions and reduced Average Handling Time.
The Teleperformance Cloud Campus model was also designed to help businesses mitigate operational disruptions by providing a comprehensive solution to companies looking at remote work as part of their growth plans in the new digital economy. It thoughtfully addresses the main concerns of companies for processes that are to be handled from a home environment, such as security, performance and control, and engagement of remote teams.
To learn more about Teleperformance Cloud Campus, visit www.teleperformance.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellenc e. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. Recently, the company was also included in the Philippines Best Workplace™ list. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.