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Global Client Wellness Leader
Image Icon Colombia · Colombia
Category Administrative
Requisiton 1340

Global Client Wellness Leader

What We’re Looking for ⬇️


Requirements:

  • Extensive experience managing wellness for large and diverse Trust & Safety teams of remotely located professionals.
  • Minimum 6 years of professional experience in global health and wellness.
  • Minimum 2 years of experience in the BPO industry.
  • A bachelor’s Degree in Labor Relations, Human Resources Management, Psychology, or other related fields is preferred.
  • Technical knowledge of health and insurance and wellness benefits.

Responsibilities:

  • Plan and develop a wellness strategy program, lead multiple initiatives and core processes on the site, including mental health awareness, nutrition, physical activity, etc. As well as maintain an alignment across locations.
  • Manage a team of wellness coaches to drive wellness outcomes in Trust & Safety, focusing on increasing resiliency and reducing risks in the content moderation space.
  • Build a deep understanding of the nature of content type, specific goals, and nuances, while consistently delivering the best employee experience.
  • Manage site wellness initiatives, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments, and each team member uses a consistent wellness framework.
  • Focus on driving insights on wellness through solid innovation, analytics, and insight discipline.
  • Lead development processes related to various benefits and experiences in content development and employee engagement.
  • Manage relationships with third parties, providing on-site certified coaches, counselors, and psychologists.
  • Drive the engagement calendar alongside the wellness coaches for the assigned client/region to ensure new and innovative activities are available for the employees.
  • Work with key cross-functional stakeholders (Global Wellness, HR, Legal, Health & Safety) to ensure collaboration and effectiveness, and manage escalations, if any, on annual strategy on wellness.
  • Host workshops and conduct group sessions in conjunction with the counselors.