Best Practices & Case Studies

Teleperformance recognized in the Philippines Best Workplaces™ 2022 by Great Place to Work® Philippines

04.07.2022

TPPH Best Workplace Large Organization Category 1

Philippines, April 2022 – Teleperformance has just been awarded as one of the Philippines Best Workplaces™ in 2022. This was announced during the virtual reveal that premiered live on Great Place to Work® Philippines via YouTube.

In total, 25 workplaces are ranked as “Philippines Best Workplaces” according to research and consulting firm, Great Place to Work® Philippines.

The Philippines Best Workplaces™ List is highly competitive. Regarded as the global authority on workplace culture, seasoned consultants from Great Place to Work® curate the List using rigorous analytics and confidential employee feedback. Companies are only considered if they are first, a Great Place to Work-Certified™ organization. In the qualifying year of 2021, nearly 100 companies in the Philippines were Great Place to Work-Certified™. (Only companies who attain at least 65% on Great Place to Work® Trust Index© Survey can attain the Certification.)

Great Place to Work® is the only company culture award in the world that selects winners based on how fairly employees are treated and what their workplace experience is like. Companies are assessed on how well they are creating a great employee experience that cuts across race, gender, age, disability status, or any aspect of who employees are or what their role is.

“With the continuous disruptions that companies face, the Best Workplaces in the Philippines remain grounded in their purpose and values. They continue to put their people first. They prioritize the holistic well-being of their employees as fatigue and burnout become more evident in workplaces,” says Antoniette Mendoza-Talosig, Managing Partner of Great Place to Work® Philippines and Principal Consultant of Great Place to Work® ASEAN.

Teleperformance Philippines Chief Operations Officer Joey Marquez underlined the significance of this achievement: "This milestone gives us the perfect opportunity to showcase our values, the Teleperformance culture, and the great work of our people in delivering excellent customer service to our customers, clients, and stakeholders. This recognition further inspires us to create more remarkable experiences for our people – whether they may be working in one of business sites across the country, or in their homes."

Teleperformance said that they will continue to move forward towards their goals while upholding the high standards of being a Best Place to Work™. The company also looks forward to giving back through the Citizen of the World corporate sustainability programs and initiatives. Most of all, Teleperformance will carry on fostering a TP culture that is diverse, equitable, and inclusive for all.

Teleperformance has been certified Great Place to Work® in the Philippines consecutively in the last four years, becoming the first company in the Philippines to achieve this feat. The Trust Index Survey conducted in 2021 by the Great Place to Work® Institute had the highest participation rate among the Teleperformance Philippines employees across all 22 business sites.

During the pandemic, employee initiatives held by Teleperformance were recognized by various sectors such as the Safety Seal Committee certifying Teleperformance business sites that ensure health and safety protocols against COVID-19. Teleperformance also rolled out free COVID-19 vaccination for employees through the TPVac program and currently has a partnership with the government to conduct vaccinations in various Teleperformance Philippines workplaces for employees and their loved ones.

In addition, Teleperformance celebrates diversity and inclusion through empowering both Women and the LGBTQ+ community through their TP Women and TP Pride councils as they raise awareness and educate employees through year-long initiatives. They also have a comprehensive HIV/AIDS program that has been awarded the Duyan Ambassador Award from Project Red Ribbon and recognized by the Philippine Financial & Inter-Industry Pride (PFIP).

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high-touch, high-tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro, and Davao.

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia, and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.