Quality

All the assurance you need

"From the positive comments and remarks made to me by Teleperformance staff during the assessment, it was clear the management have maintained a positive contact centre environment, which recognises the attributes and contributions of all employees."
Source: Customer Contact Association
(CCA) Assessment report

Exceeding client expectations means constantly measuring performance, surpassing service level agreements, and improving operations.

The framework through which Teleperformance delivers these promises is our Quality Assurance policy. This is based on a whole host of in-built measures, from the ‘Prince 2’ project management methodology (used to increase overall efficiency) to all processes being CCA accredited. All our services are also authorised and regulated by the Financial Services Authority (FSA).

• ISO 9001:2000 standard
• Direct Marketing Association member
• Customer Contact Association member
• Authorised and Regulated by the Financial Services Authority
• National Outsourcing Association member