What's New
Useful Links
- Accreditation for Public Sector Contact Centres
- Blueprint for Publicly Funded Contact Centres
- COI Website
- Contact Council Website
- David Varney Report
- Performance Management Framework Detailed Report for Publicly Funded Contact Centres
- Performance Management Framework Overview for Publicly Funded Contact Centres
- Press Release: Teleperformance Certified to ISO / IEC 27001
- Press Release: Teleperformance named Home Office Supplier Value Award Winner 2009 for its Work with Identity & Passport Service
- Press Release: Teleperformance Named Winner in Public Sector at the 2007 Connect Awards
Case Study: NHS Blood and Transplant
We perform in providing the lifeblood for operations
"We are striving to be world class in everything we do. As far as the donors are concerned we are competing for their time and altruism - it's much easier to ring up and pledge money to the UK's 265,000 charities than it is to give blood. So to make sure donors feel good about what they are doing, NHS Blood and Transplant really has no choice but to be the very best it can."
Ian Hamerton, Head of the NCC, NHS Blood and Transplant
Service at a glance
- 150 dedicated employees across 3 sites
- Inbound and outbound customer (donor) service provision 24 hours a day, 365 days a year, dealing with 2 million calls every year on average
- Website facility for existing and potential donors available 24 hours a day, 365 days a year
- 1.65 million donors managed through the blood donor database with a current market potential of an estimated 40 million possible donors